Certified Healthcare Technology Specialist (CHTS) Process Workflow & Information Management Redesign Practice Exam

Why is the identification of champions important in healthcare technology implementation?

1. They can independently decide technology purchases

2. They can help alleviate fears and resistance to change

3. They ensure compliance without oversight

4. They manage all technology vendors directly

The correct answer is: They can help alleviate fears and resistance to change

The identification of champions in healthcare technology implementation is a crucial element because they play a significant role in mitigating fears and resistance to change among staff and stakeholders. Champions are typically individuals who support and advocate for the new technology; they have a positive attitude toward the change and can articulate its benefits to others. By serving as a bridge between the technology and the users, champions foster a sense of trust and confidence while also addressing concerns that may arise during the transition period. Their involvement helps facilitate smoother adoption and integration of new systems, ensuring that users feel supported and valued throughout the process. The other options presented do not accurately reflect the primary role of champions. While champions may have influence over technology decisions, they are not solely responsible for making independent purchase decisions or managing vendors directly. Moreover, ensuring compliance without oversight is not a function champions typically perform, as their role is more about advocacy and support rather than enforcing rules or policies.