Certified Healthcare Technology Specialist (CHTS) Process Workflow & Information Management Redesign Practice Exam

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Which of the following is NOT considered a primary factor that affects the user's experience?

Ease of access
Cost of use
User interface design
Support and training

The correct answer is: Cost of use

The selection of the cost of use as a factor that does not primarily affect the user’s experience is supported by the understanding that user experience (UX) is more directly influenced by elements that interact with the user on a functional and immediate level. Ease of access, user interface design, and support and training are integral to how users perceive and interact with a system or technology. Ease of access focuses on how easily a user can reach the technology or information they need, which greatly impacts their overall experience. User interface design relates to how intuitive and enjoyable the interaction is, influencing user satisfaction and engagement. Support and training are crucial for ensuring that users feel confident and capable when using a system, which also enhances their experience. In contrast, while the cost is certainly a consideration in the decision-making process, it does not directly shape the qualitative experience of using a product. Rather, it may influence accessibility or initial selection but does not fundamentally alter the usability, functionality, or satisfaction derived from the experience itself.