Certified Healthcare Technology Specialist (CHTS) Process Workflow & Information Management Redesign Practice Exam

Which of the following are examples of unintended consequences of Computerized Physician Order Entry (CPOE)?

1. Less work for clinicians and smoother workflow

2. Reduction of the total number of errors

3. Increased time spent on documentation

4. More errors in medication prescribing

The correct answer is: Less work for clinicians and smoother workflow

The correct choice highlights a common misconception about the impact of Computerized Physician Order Entry (CPOE) systems. While CPOE is designed to streamline processes and improve efficiency, one of its unintended consequences can often be an increase in the workload for clinicians. Although CPOE systems automate some tasks, they also bring about new responsibilities, such as navigating complex software interfaces and ensuring that orders are entered correctly, which can lead to increased time spent on documentation. In addition to this, the third option about increased time spent on documentation aligns with the consequences that often arise from transitioning to a digital system. Physicians may find themselves dedicating more time to electronic record-keeping rather than directly engaging with patients. Furthermore, the presence of more errors in medication prescribing could also be a consequence of improperly configured CPOE systems or lack of proper training, which can ironically lead to an increase in errors despite the system’s primary goal to reduce them. Contrary to the idea of CPOE leading to less work and a smoother workflow, the reality is that it can introduce complexities and additional tasks that complicate clinical processes.