Certified Healthcare Technology Specialist (CHTS) Process Workflow & Information Management Redesign Practice Exam

What is a major cause of failure in system implementation within healthcare?

1. Lack of trained personnel

2. Inadequate funding for technology

3. Lack of user input in design and testing

4. Overly complex technology requirements

The correct answer is: Lack of user input in design and testing

Lack of user input in design and testing is a major cause of failure in system implementations within healthcare because engaging end users throughout the development process ensures the technology meets their needs and enhances usability. When users—such as clinicians, nurses, and administrative staff—are not involved, the system is likely to be misaligned with the workflow of those who will be using it. This disconnect can lead to resistance from the users, insufficient adoption rates, and ultimately, the failure of the technology to deliver its intended benefits. Involving users in the design and testing phases allows for important feedback that can shape the functionality and usability of the system, ensuring it supports their daily tasks rather than disrupting them. Additionally, user involvement can foster a sense of ownership and acceptance of the new system, which is vital for successful implementation. On the other hand, while lack of trained personnel, inadequate funding, and overly complex technology requirements can also contribute to challenges in system implementation, these factors often stem from a broader lack of user engagement and understanding of needs. Properly assessing user requirements through involvement in design and testing can mitigate many of these other issues before they become critical.